Connecting through a router

In some situations, the asset port you are instructed to connect the Teleport to (e.g., WAN) is occupied by a router. The router typically assigns assets an IP address from the router's DHCP pool. For correct configuration, we need to know and reserve the IP addresses that the router assigns to the asset and to the Teleport.

The IP address that a device and the Teleport were assigned can be retrieved and made permanent by following these steps:

  1. Log into the router
  2. Navigate to the list of connected devices and note the IP address of the Teleport and the asset it should connect to. You can identify the relevant IP using the device's name, or its MAC address.
  3. Reserve the assigned IP address of the asset and Teleport. If such an option is unavailable, log into the asset and change its IP configuration from DHCP client to static and assign it an IP address outside of the router's DHCP pool but inside the local subnet. Contact us with the IP address of the asset and we'll set the Teleport on a fixed IP address as well.
  4. Now that the IP addresses are fixed, you can follow the asset-specific instructions using the IP address of the Teleport that you have received from the router.