EV power error and warning codes
If available, errors are included in the forwarded message inside errors properties. These arrays of strings contain a complete list of keys of errors and warnings resulting from collecting a report. The following table lists all possible error keys together with the key description, what could cause an error/warning, and how to solve it.
Asset-specific errors and warnings
Alfen
| Key | Description |
|---|---|
alfen_ev_setpoint_not_accounted_for | The Alfen charging station did not receive a heartbeat from the Teleport in time and is falling back to the preconfigured safe current. |
Phoenix Contact
| Key | Description |
|---|---|
phoenix_contact_charx_external_temperature_too_high | The connected temperature sensor (Pt 1000 or PTC) indicates a temperature that is too high. Check temperature. Check configuration. Check sensor. |
phoenix_contact_charx_temperature_derating_active | When temperature sensor = Pt 1000 is selected, the temperature at the sensor triggers derating of the charging controller. Check temperature. Check configuration. Check sensor. |
phoenix_contact_charx_charging_point_configuration_error | The charging point has been configured inconsistently on the web page. Check configuration for inconsistencies. Observe current settings, current monitoring, and measuring device settings. |
phoenix_contact_charx_ev_paused | Load management rejects a charging release due to the charging current being distributed to other charging points or the lack of available charging current. Check utilization in load management. |
phoenix_contact_charx_event_actions_configuration_unclear | There are inconsistencies in the Event Actions. Check Event Actions configuration for inconsistencies. Observe external release and charging releases. Check for duplications. |
phoenix_contact_charx_rfid_reader_error | The RFID reader triggers an error or is not connected. Check cable routing to the RFID reader. |
phoenix_contact_charx_13a_and_20a_connector_rejected | A cable with low current carrying capacity has been rejected. Replace charging cable or reconfigure charging controller. |
phoenix_contact_charx_13a_connector_rejected | A cable with low current carrying capacity has been rejected. Replace charging cable or reconfigure charging controller. |
phoenix_contact_charx_pp_error | Proximity plug error in the charging cable, the charging cable does not conform to specifications, is defective. Measure PP resistance of the charging cable, replace charging cable. |
phoenix_contact_charx_cp_error | No attributable CP signal present, the vehicle or charging cable is defective. Test another charging cable. Test another vehicle. Test CP signal using an oscilloscope. |
phoenix_contact_charx_vehicle_error_f | The vehicle notifies the charging controller of an error state, the error was triggered by the vehicle. Test another vehicle. |
phoenix_contact_charx_locking_error | The charging socket cannot be locked. Reinsert charging cable. Check actuator. |
phoenix_contact_charx_lock_release_error | The charging socket cannot be unlocked. Check actuator for defects. Use another charging cable. |
phoenix_contact_charx_unknown_locking_state | The status of locking/unlocking cannot be determined. Check connection between actuator and charging controller. |
phoenix_contact_charx_overcurrent_detected | A vehicle has not followed the current setting of the charging controller, charging was interrupted by the active overcurrent monitoring. Change vehicle. Deactivate overcurrent shutdown. |
phoenix_contact_charx_measuring_device_communication_error | Unable to establish communication with the configured measuring device. Check cable routing to the measuring device. Check measuring device type. Synchronize with configuration. |
phoenix_contact_charx_invalid_status_id | A vehicle with additional ventilation was connected and rejected by the charging controller. Reconfigure charging controller. |
phoenix_contact_charx_contactor_error | A contactor error has been detected. The charging controller enters the error state until the contactor error is eliminated. Replace contactor. |
phoenix_contact_charx_ev_diode_error | The PWM signal to the vehicle is not. Test with another vehicle. |
phoenix_contact_charx_power_supply_error | Insufficient power supply, the charging controller performs an automatic lock release. Check power supply type. Check cable routing. Ensure supply. |
phoenix_contact_charx_residual_current_tripping | A residual current was detected, the charging controller interrupts charging and switches to the error state. Check cable routing (especially RCM module), change vehicle. |
phoenix_contact_charx_residual_current_sensor_self_test_error | Unable to perform self-test on the residual current safety equipment. Check cable routing to the RCM module. Use another RCM module. |
Van der Sijs
| Key | Description |
|---|---|
vd_sijs_adc_error | An ADC (analog-to-digital Converter) error occurred. |
vd_sijs_too_much_current_on_cp_line | Excessive current detected on the Control Pilot (CP) line. |
vd_sijs_contactor_didnt_close | The contactor failed to close as expected. |
vd_sijs_contactor_didnt_open | The contactor failed to open as expected. |
vd_sijs_diode_check_failed | The diode integrity check has failed. |
vd_sijs_pp_change_while_car_connected | A Proximity Pilot (PP) state change was detected while a car was connected. |
vd_sijs_pp_invalid | The Proximity Pilot (PP) state is invalid. |
vd_sijs_pp_pigtail_mode | The Proximity Pilot (PP) is in pigtail mode unexpectedly. |
vd_sijs_plc_triggers_error_hard | A critical error was triggered by the PLC. |
vd_sijs_ac_ground_fault | An AC ground fault was detected. |
vd_sijs_dc_ground_fault | A DC ground fault was detected. |
vd_sijs_plc_triggers_error_soft | A non-critical error was triggered by the PLC. |
vd_sijs_ngcc_about_to_reboot | The NGCC (Next Generation Charge Controller) is about to reboot. |
vd_sijs_internal_wdt_expiring | The internal watchdog timer is about to expire. |
vd_sijs_ngcc_24v_overloaded | The NGCC’s 24V power supply is overloaded. |
vd_sijs_iec61851_1_seq_11_fail | The IEC 61851-1 sequence 11 failed. |
vd_sijs_iec61851_1_seq_11_time | The IEC 61851-1 sequence 11 timeout occurred. |
vd_sijs_car_didnt_listen_to_cp | The car did not respond to the Control Pilot (CP) signal. |
vd_sijs_no_smart_meter_com_p1 | No communication with the smart meter on P1 port. |
vd_sijs_no_plc_connection | No PLC connection was established. |
vd_sijs_cant_read_energymeter | Unable to read the energy meter. |
vd_sijs_communication_errors | General communication errors were encountered. |
vd_sijs_no_comm_with_cc | No communication with the charge controller (CC). |
vd_sijs_em_error_no_comm | No communication with the energy meter (EM). |
vd_sijs_car_exceeded_max_cable_current | The car exceeded the maximum allowable current for the cable. |
vd_sijs_car_exceeded_setpoint_current | The car exceeded the setpoint current. |
vd_sijs_voltage_too_low_to_charge | The voltage is too low to charge the vehicle. |
vd_sijs_voltage_too_high_to_charge | The voltage is too high to charge the vehicle. |
vd_sijs_contactor_closed_in_invalid_status | The contactor was closed in an invalid system state. |
vd_sijs_system_not_ready | The system is not ready for operation. |
vd_sijs_global_charge_permission_disabled | Global charge permission has been disabled. |
vd_sijs_manual_hold_enabled | Manual hold mode is enabled, write operations will be ignored which means that scheduled setpoints will not be followed by the charger. Contact the OEM to have this resolved. |
Siemens
| Key | Description |
|---|---|
siemens_charger_not_ready | The Siemens charging station is not ready for charging. The charger is ready only when all of the following conditions are met: the charger operation state is running, the main breaker is switched ON, and the safety relay is not activated. |
siemens_internal_measurement_error | The Siemens charging station reports that the installed incoming energy meter has communication errors. |
siemens_heartbeat_error | The Siemens charging station reports a heartbeat error, indicating that the keep-alive signals were not updated within the 5-second timeout interval. When this happens, the charger limits its power to the fallback power limit setpoint. |
siemens_charging_pole_error | The Siemens charging station reports that the charger is in an error state, meaning at least one charging outlet is reporting an error. |
siemens_internal_measurement_not_available | The Siemens charging station reports that the incoming energy meter is not present. |
siemens_ac_1_point_not_in_operation | The Siemens charging station reports that the AC1 outlet is not ready for operation. |
siemens_dc_1_point_not_in_operation | The Siemens charging station reports that the DC1 outlet is not ready for operation. |
siemens_dc_2_point_not_in_operation | The Siemens charging station reports that the DC2 outlet is not ready for operation. |
siemens_dc_3_point_not_in_operation | The Siemens charging station reports that the DC3 outlet is not ready for operation. |
siemens_dc_4_point_not_in_operation | The Siemens charging station reports that the DC4 outlet is not ready for operation. |