EV power error and warning codes

If available, errors are included in the forwarded message inside errors properties. These arrays of strings contain a complete list of keys of errors and warnings resulting from collecting a report. The following table lists all possible error keys together with the key description, what could cause an error/warning, and how to solve it.

Asset-specific errors and warnings

Alfen

Key	Description
alfen_ev_setpoint_not_accounted_for	The Alfen charging station did not receive a heartbeat from the Teleport in time and is falling back to the preconfigured safe current.

Phoenix Contact

Key	Description
phoenix_contact_charx_external_temperature_too_high	The connected temperature sensor (Pt 1000 or PTC) indicates a temperature that is too high. Check temperature. Check configuration. Check sensor.
phoenix_contact_charx_temperature_derating_active	When temperature sensor = Pt 1000 is selected, the temperature at the sensor triggers derating of the charging controller. Check temperature. Check configuration. Check sensor.
phoenix_contact_charx_charging_point_configuration_error	The charging point has been configured inconsistently on the web page. Check configuration for inconsistencies. Observe current settings, current monitoring, and measuring device settings.
phoenix_contact_charx_ev_paused	Load management rejects a charging release due to the charging current being distributed to other charging points or the lack of available charging current. Check utilization in load management.
phoenix_contact_charx_event_actions_configuration_unclear	There are inconsistencies in the Event Actions. Check Event Actions configuration for inconsistencies. Observe external release and charging releases. Check for duplications.
phoenix_contact_charx_rfid_reader_error	The RFID reader triggers an error or is not connected. Check cable routing to the RFID reader.
phoenix_contact_charx_13a_and_20a_connector_rejected	A cable with low current carrying capacity has been rejected. Replace charging cable or reconfigure charging controller.
phoenix_contact_charx_13a_connector_rejected	A cable with low current carrying capacity has been rejected. Replace charging cable or reconfigure charging controller.
phoenix_contact_charx_pp_error	Proximity plug error in the charging cable, the charging cable does not conform to specifications, is defective. Measure PP resistance of the charging cable, replace charging cable.
phoenix_contact_charx_cp_error	No attributable CP signal present, the vehicle or charging cable is defective. Test another charging cable. Test another vehicle. Test CP signal using an oscilloscope.
phoenix_contact_charx_vehicle_error_f	The vehicle notifies the charging controller of an error state, the error was triggered by the vehicle. Test another vehicle.
phoenix_contact_charx_locking_error	The charging socket cannot be locked. Reinsert charging cable. Check actuator.
phoenix_contact_charx_lock_release_error	The charging socket cannot be unlocked. Check actuator for defects. Use another charging cable.
phoenix_contact_charx_unknown_locking_state	The status of locking/unlocking cannot be determined. Check connection between actuator and charging controller.
phoenix_contact_charx_overcurrent_detected	A vehicle has not followed the current setting of the charging controller, charging was interrupted by the active overcurrent monitoring. Change vehicle. Deactivate overcurrent shutdown.
phoenix_contact_charx_measuring_device_communication_error	Unable to establish communication with the configured measuring device. Check cable routing to the measuring device. Check measuring device type. Synchronize with configuration.
phoenix_contact_charx_invalid_status_id	A vehicle with additional ventilation was connected and rejected by the charging controller. Reconfigure charging controller.
phoenix_contact_charx_contactor_error	A contactor error has been detected. The charging controller enters the error state until the contactor error is eliminated. Replace contactor.
phoenix_contact_charx_ev_diode_error	The PWM signal to the vehicle is not. Test with another vehicle.
phoenix_contact_charx_power_supply_error	Insufficient power supply, the charging controller performs an automatic lock release. Check power supply type. Check cable routing. Ensure supply.
phoenix_contact_charx_residual_current_tripping	A residual current was detected, the charging controller interrupts charging and switches to the error state. Check cable routing (especially RCM module), change vehicle.
phoenix_contact_charx_residual_current_sensor_self_test_error	Unable to perform self-test on the residual current safety equipment. Check cable routing to the RCM module. Use another RCM module.

Van der Sijs

Type	Key	Description
error	vd_sijs_adc_error	An ADC (analog-to-digital Converter) error occurred.
error	vd_sijs_too_much_current_on_cp_line	Excessive current detected on the Control Pilot (CP) line.
error	vd_sijs_contactor_didnt_close	The contactor failed to close as expected.
error	vd_sijs_contactor_didnt_open	The contactor failed to open as expected.
error	vd_sijs_diode_check_failed	The diode integrity check has failed.
error	vd_sijs_pp_change_while_car_connected	A Proximity Pilot (PP) state change was detected while a car was connected.
error	vd_sijs_pp_invalid	The Proximity Pilot (PP) state is invalid.
error	vd_sijs_pp_pigtail_mode	The Proximity Pilot (PP) is in pigtail mode unexpectedly.
error	vd_sijs_plc_triggers_error_hard	A critical error was triggered by the PLC.
error	vd_sijs_ac_ground_fault	An AC ground fault was detected.
error	vd_sijs_dc_ground_fault	A DC ground fault was detected.
error	vd_sijs_plc_triggers_error_soft	A non-critical error was triggered by the PLC.
error	vd_sijs_ngcc_about_to_reboot	The NGCC (Next Generation Charge Controller) is about to reboot.
error	vd_sijs_internal_wdt_expiring	The internal watchdog timer is about to expire.
error	vd_sijs_ngcc_24v_overloaded	The NGCC’s 24V power supply is overloaded.
error	vd_sijs_iec61851_1_seq_11_fail	The IEC 61851-1 sequence 11 failed.
error	vd_sijs_iec61851_1_seq_11_time	The IEC 61851-1 sequence 11 timeout occurred.
error	vd_sijs_car_didnt_listen_to_cp	The car did not respond to the Control Pilot (CP) signal.
error	vd_sijs_no_smart_meter_com_p1	No communication with the smart meter on P1 port.
error	vd_sijs_no_plc_connection	No PLC connection was established.
error	vd_sijs_cant_read_energymeter	Unable to read the energy meter.
error	vd_sijs_communication_errors	General communication errors were encountered.
error	vd_sijs_no_comm_with_cc	No communication with the charge controller (CC).
error	vd_sijs_em_error_no_comm	No communication with the energy meter (EM).
error	vd_sijs_car_exceeded_max_cable_current	The car exceeded the maximum allowable current for the cable.
error	vd_sijs_car_exceeded_setpoint_current	The car exceeded the setpoint current.
error	vd_sijs_voltage_too_low_to_charge	The voltage is too low to charge the vehicle.
error	vd_sijs_voltage_too_high_to_charge	The voltage is too high to charge the vehicle.
error	vd_sijs_contactor_closed_in_invalid_status	The contactor was closed in an invalid system state.
error	vd_sijs_system_not_ready	The system is not ready for operation.
error	vd_sijs_global_charge_permission_disabled	Global charge permission has been disabled.
error	vd_sijs_manual_hold_enabled	Manual hold mode is enabled, write operations will be ignored which means that scheduled setpoints will not be followed by the charger. Contact the OEM to have this resolved.